💼 Hiring Quest – Product Owner @ Tactful.ai

👋 We are Tactful.ai, a scale-up building and operating a cloud-native Customer Engagement Platform that helps businesses manage customer communications across all digital channels.

We enable teams to deliver fast, consistent, and high-quality customer experiences through a unified omnichannel layer and modern tooling. 

🕓 Start Date: Immediate
📍 Location: Sheraton, Cairo (Hybrid)
💰 Salary: 300–500 GBP

🛠️ How the Hiring Quest Works

1. Register for the quest

2. You’ll receive the full challenge instructions by email

3. Submit your solution before the deadline

4. Top candidates will be invited to a product review session

5. One candidate will be hired — others may be considered for future roles

🔍 Who We’re Looking For

1. ✔ At least 1 year of experience in SaaS products

2. ✔ Strong product thinking & problem framing ability

3. ✔ Hands-on mindset — comfortable building prototypes using AI tools (must-have)

4. ✔ Experience working closely with engineers (not just writing tickets)

5. ✔ Clear communication (written + verbal)

6. ✔ Ability to make sharp scope decisions under constraints

7. ✔ Familiarity with Jira or similar tools is a plus

8. ✔ Strong intuition for metrics, experimentation, and product validation

💡 Bonus Skills

1. Experience working in AI-native products

2. Exposure to customer experience / support platforms

3. Understanding of B2B SaaS sales cycles

4. Comfort working in fast-paced, ambiguous environments

🎯 Your Mission

1. You are acting as a Product Owner for a fictional SaaS startup in the healthcare space.

2. Private hospitals are facing a critical issue:

3. 👉 “Patient flow is broken — we can’t see bottlenecks, doctors lack visibility, admin is overwhelmed, and patients leave frustrated.”

4. Your mission is to:

5. 👉 Pick the right first product wedge, prototype it, and define how you would measure success.

6. ⚠️ This is not about solving everything — it’s about making the right product decisions under constraints. Here all details needed 

🧰 What You Should Submit

Submissions must follow the Deliverables section exactly as defined in the document at this link.

And  Walkthrough Video (max 5 minutes)

1. Explain your thinking

2. Demo your prototype

3. Share:

   1- What you tried

   2-What you cut

   3- What you’d do next

📊 Evaluation Criteria

Your submission will be evaluated based on:

1. Product Discovery & Problem Framing — 30%

2. Hands-on Building with AI Tools — 25%

3. Communication & Clarity — 20%

4. Data & Measurement Thinking — 15%

5. Go-to-Market & Commercial Sense — 7%

6. Feasibility Awareness — 3%

📩 After Submission

Top candidates will be invited to a live product review session

Final hiring decision will be made within 5-10 business days after the review